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Terms and Conditions (“User Agreement”)


FRESHTOHOME FOODS PVT LTD (“FFPL”) is the owner of the brand and the website (”The Site”).


Customer Registration and Privacy Policy

The site provides for registration process to serve its Customer better and may now or in the future collect the following personally identifiable information to serve you better: a) Name including first and last name; b) email address; c) mobile phone numbers and contact details; d) Postal Pin code; e) Personal demographic profile like your age, gender, occupation, location, education, address etc., By completing the registration or placing an order, the Customer agrees to receive promotional communication, text messages and newsletters. The Customer can opt out by contacting the customer service at We will never sell or provide your information to third party companies or outside agencies for commercial purposes. However, the Site may contain links to other web sites that we do not manage directly such as Google Analytics used to understand and optimize users behavior. FFPL shall not be responsible for the privacy policies of such external web sites.


Who Can Sign Up  

Any person can sign up for services provided he or she is competent to enter into a contract. Section 11 of the Indian Contract Act, 1872 specifies that every person is competent to contract provided he or she has attained the age of 18 years, is of sound mind and not disqualified from contracting by any other law to which he or she is subject to.


Terms of Site access 

FFPL grants customers limited access rights for personal use on this site and not to download (other than page caching) or edit any portion of it. 

The access to this site is for personal use of the Customer and not for any commercial use or to access its contents to collect and use of product listings, descriptions, or prices; any derivative use of this site or any use of data mining, robots, or similar data gathering and extraction tools. No portions of this site may be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without express written consent of FFPL. 

Further no Customer is authorized to frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) on the Site without express written consent. 

Any unauthorized use automatically terminates the permission granted by FFPL



All the products hosted on are at MRP unless otherwise specified. The prices of all products mentioned at the time of ordering will be charged on the date of the delivery except for fresh food products. In case fresh food prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order. 


Order Cancellation 

A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any.

FFPL reserves the right to cancel any order if it suspects any fraudulent transaction by a Customer or breaches the terms & conditions of using the website


Return & Refunds  

FFPL believes in Centum Customer satisfaction and "no questions asked return and refund policy" for issues relating to quality or freshness of its supplies. Given that the orders are lower in size and its hard to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent shopping bills. 


Customer Acceptance 

I hereby agree upon:

To pay extra cost claimed by FFPL in the case of redelivery due to wrong name or address or any other wrong information provided while booking order.

To use site to transact for lawful purposes in compliance with all applicable laws and regulation.

To provide authentic and true information in all instances and authorize FFPL to validate the information provided at any point to time and reject registration if any details are found to be untrue wholly or partly.

To access the services made available on and to transact business at my own risk after using best and prudent judgement as a well-informed Customer.

That the delivery address provided is correct and proper in all respects.

That the product descriptions have been carefully checked before placing the order and agree to be bound by the terms and conditions of sale.

That there may be excess quantity when ordering a cut SKU of a particular product. For example, the Steak version of a particular fish may have some variance in the final weight, given the fact it is hard to cut a fish in to an exact weight without damaging the shape of the Steak piece.


Obligations of Visitor / Customer 

I hereby unconditionally undertake not to use for:

Disseminating any objectionable material, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or any unlawful activity.

To transmit material that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice. 

To gain unauthorized access to other computer network systems.

Interfere with any other person's right to use or enjoyment of the Site.

Breach applicable laws.

Interfere or disrupt networks or web sites connected to the Site. 

Make, transmit or store electronic copies of materials protected by copyright without the permission of the owner. 

To post customer review feedback in violation of this policy or right of  any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and  cause injury to any person or entity. 

To post comments containing libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Customer feedback submitted on

To be solely responsible for the content of any Customer Feedback made and agree upon to indemnify FFPL for all claims resulting from such Customer Feedback submitted.  


Pictures & Colors  

FFPL has have made every effort to display the products and its colors on the Website as accurately as possible. FFPL does not guarantee nor take responsibility for variations in pictorial representations for fresh foods and color variation due to technical reasons.


Right to Modify Terms & Conditions of Service  

FFPL reserves unconditional right to modify terms and conditions of transacting business on without any prior notification and consent of customers. 

When a registered customer accesses he or she is deemed to have accepted the latest version of the Terms & Conditions on the Site. 


Governing Law and Jurisdiction 

All disputes arising out of or in doing business on shall be amicably settled at the first instance by mutual discussions and negotiations. In the event the dispute is not resolved then the same may be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 or any enactment of statutory modification thereof. The arbitration proceedings shall be in the English language and shall be held in Bangalore. The award of the arbitral tribunal shall be final and binding upon the parties and no appeal against the same shalt lie to any court. The courts of competent jurisdiction in Bangalore shall have exclusive jurisdiction over any dispute, differences or claims arising out of this agreement.


Customer Reviews & Feedback

Customer reviews, comments, feedback, postcards, suggestions, ideas, and other submissions submitted or offered on in connection with use of this Site (collectively, the "Feedback") shall be and remain the property of FFPL. The Customer review and feedback made on the site shall constitute an assignment to FFPL of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Feedback and FFPL shall have exclusive rights, titles and interests therein without being limited in any way for its use, commercial or otherwise, of the Feedback.

Further FFPL will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Feedback submitted for any purpose whatsoever, without restriction and without compensating Customer in any way. 

FFPL shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments.

FFPL reserves the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. 

FFPL does not take any responsibility or assume liability for any Feedback submitted by Customers or any third party.


Copyright & Trademark Rights 

The Customer acknowledges that access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of FFPL or any third party's intellectual property rights.

FFPL and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on

All rights, including copyright, on this website is owned by FFPL. 

Any use of this website or its contents, including copying or storing it either in whole or part, is prohibited without the permission of FFPL. 

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of FFPL, its affiliates, its partners or its suppliers / respective companies.

References on to any names, marks, products or services of third parties or hypertext links to third party sites or information provided is solely for customer convenience and does not in any way constitute or imply FFPL endorsement, sponsorship or recommendation of the third party, information, product or service.

FFPL is not responsible for content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. Customers deciding to link to any such third party websites, are doing entirely at their own risk. 

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials hosted on (collectively, the "Promotional Material") are intended solely for customer convenience.

All software used in is the property of FFPL or its licensees and suppliers and protected by copyright laws. 

The Contents and software in www.freshtohome is to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, of the Contents on this Website is strictly prohibited. 

 All Contents are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by FFPL, one of its affiliates or by third parties who have licensed their materials to FFPL and are protected by copyright laws. 

The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of FFPL and is also protected by copyright laws.


Objectionable Material 

While all IT security measures are taken to ensure wholesome and socially acceptable content is available on, notwithstanding the best efforts the customer understands and accepts the risk that while using this Site or any services provided on the, one may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. 

FFPL and its affiliates shall have no liability to Customer for Content that may be deemed offensive, indecent, or objectionable to you.



As a Customer, I hereby agree upon to defend, indemnify and hold harmless FFPL, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon my actions or inactions, which may result in any loss or liability to FFPL or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any obligations under this User Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service to other subscribers and infringement of intellectual property or other rights.  

This clause shall survive the expiry or termination of this User Agreement. We may terminate this User Agreement at any time, without notice or liability to FFPL.

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